Terms of Service & End User License Agreement
Effective Date: February 12, 2026 · Last Updated: February 12, 2026
This End User License Agreement and Terms of Service ("Agreement") is a legal agreement between you ("User," "you," or "your") and Cynthia Concierge ("Company," "we," "us," or "our") governing your use of the Cynthia AI personal assistant platform, including all associated integrations, features, and services (the "Service").
By accessing or using the Service, you agree to be bound by this Agreement. If you do not agree, do not use the Service.
1. License Grant
Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes. This license does not include the right to:
- Sublicense, resell, or redistribute the Service or any part thereof
- Use the Service on behalf of any third party without our written consent
- Access the Service through any means other than the interfaces we provide
2. Account Registration and Security
- You must provide accurate and complete information when using the Service
- You are responsible for maintaining the confidentiality of your account credentials, API keys, and connected service tokens
- You are responsible for all activities that occur under your account
- You must notify us immediately of any unauthorized access to or use of your account
- You must be at least 18 years old to use the Service
3. Permitted and Prohibited Uses
You may:
- Use the Service to manage your personal and business tasks, communications, schedules, and data
- Connect third-party services (QuickBooks Online, Google Workspace, Slack, etc.) to extend the Service's capabilities
- Instruct the Service to perform actions on your behalf within connected platforms
You may not:
- Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
- Circumvent, disable, or interfere with any security features or access controls
- Use the Service for any illegal, harmful, or fraudulent purpose
- Use the Service to transmit spam, malware, or other harmful content
- Attempt to access other users' data, workspaces, or accounts
- Copy, modify, distribute, or create derivative works based on the Service
- Use the Service in any way that violates the terms of connected third-party services (including Intuit's, Google's, or other providers' terms of service)
- Use the Service to collect, store, or process data in violation of applicable privacy laws
- Interfere with or disrupt the Service, servers, or networks
4. Third-Party Integrations
The Service integrates with third-party platforms including but not limited to Intuit QuickBooks Online, Google Workspace, Slack, and others. By connecting these services:
- You authorize us to access and manage your data on those platforms as instructed by you and within the scope of permissions you grant (OAuth scopes)
- You acknowledge that your use of third-party services is also governed by their respective terms of service and privacy policies
- You may disconnect any integration at any time, which will revoke our access to that service
- We are not responsible for the availability, accuracy, or functionality of third-party services
- Changes to third-party APIs or terms may affect the functionality of our integrations
5. QuickBooks Online Integration
When you connect your QuickBooks Online account to the Service:
- We access your QuickBooks data exclusively through Intuit's official API using OAuth 2.0 authentication with PKCE
- Data accessed is limited to the OAuth scopes you authorize: accounting data (
com.intuit.quickbooks.accounting) and payment processing (com.intuit.quickbooks.payment)
- We use your QuickBooks data solely to perform tasks you request and to provide the Service to you
- We comply with Intuit's Developer Terms of Service and Data Stewardship Principles
- You may disconnect your QuickBooks account at any time. Upon disconnection, we revoke stored tokens and cease accessing your QuickBooks data. Cached data is purged within 30 days.
6. Your Content and Data
- Ownership: You retain all ownership rights to your data, content, and materials ("Your Content") that you provide to or generate through the Service
- License to us: You grant us a limited, non-exclusive license to use, process, and store Your Content solely to provide and improve the Service for you
- Responsibility: You are solely responsible for the accuracy, legality, and appropriateness of Your Content and any instructions you provide to the Service
- Isolation: Your data is stored in isolated workspaces. We do not access, share, or commingle your data with that of other users.
7. Intellectual Property
The Service, including its software, design, features, documentation, and branding, is owned by Cynthia Concierge and is protected by intellectual property laws. Nothing in this Agreement transfers any ownership rights to you. All rights not expressly granted herein are reserved.
Intuit, QuickBooks, and related marks are trademarks of Intuit Inc. Google, Gmail, Google Calendar, and Google Drive are trademarks of Google LLC. All other trademarks belong to their respective owners.
8. Subscription and Payment
- Certain features of the Service require a paid subscription
- Subscription fees are billed in advance on a monthly basis through our payment processor (Stripe)
- You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.
- We reserve the right to change subscription pricing with 30 days' notice
- If payment fails, we may suspend or limit access to paid features after a reasonable grace period
9. Disclaimer of Warranties
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.
We do not warrant that:
- The Service will be uninterrupted, error-free, or secure
- Results obtained through the Service will be accurate or reliable
- The Service will meet your specific requirements
- Any defects will be corrected
- Third-party integrations will always be available or function as expected
The Service uses artificial intelligence to assist you. AI-generated outputs may contain errors or inaccuracies. You are responsible for reviewing and verifying any actions taken by the Service, particularly those involving financial data, communications sent on your behalf, or other consequential actions.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- IN NO EVENT SHALL CYNTHIA CONCIERGE, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
- OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
- WE SHALL NOT BE LIABLE FOR ANY DAMAGES RESULTING FROM ACTIONS TAKEN BY THE SERVICE ON THIRD-PARTY PLATFORMS AT YOUR DIRECTION, INCLUDING BUT NOT LIMITED TO QUICKBOOKS TRANSACTIONS, EMAILS SENT, OR CALENDAR EVENTS CREATED.
11. Indemnification
You agree to indemnify, defend, and hold harmless Cynthia Concierge and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Your use of the Service
- Your violation of this Agreement
- Your violation of any third-party rights or applicable laws
- Your Content or instructions provided to the Service
- Any actions the Service performs on third-party platforms at your direction
12. Termination
- By you: You may stop using the Service and cancel your subscription at any time
- By us: We may suspend or terminate your access if you violate this Agreement, engage in prohibited conduct, or if required by law. We will provide notice when reasonably possible.
- Effect of termination: Upon termination, your license to use the Service ends. We will delete your data within 30 days of termination, except where retention is required by law. Sections 6 (Your Content — ownership), 7 (Intellectual Property), 9 (Disclaimer), 10 (Limitation of Liability), 11 (Indemnification), and 15 (Governing Law) survive termination.
13. Privacy
Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into this Agreement by reference. By using the Service, you consent to data practices described in the Privacy Policy.
14. Modifications to This Agreement
We may modify this Agreement from time to time. We will notify you of material changes by posting the updated Agreement on this page with a revised "Last Updated" date and, where practicable, by notifying you through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the modified Agreement. If you do not agree to the changes, you must stop using the Service.
15. Governing Law and Dispute Resolution
This Agreement is governed by the laws of the State of California, United States, without regard to conflict of law principles. Any disputes arising under or relating to this Agreement shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, held in Los Angeles County, California. Either party may seek injunctive or equitable relief in a court of competent jurisdiction for matters requiring immediate protection.
16. General Provisions
- Entire Agreement: This Agreement, together with the Privacy Policy, constitutes the entire agreement between you and Cynthia Concierge regarding the Service and supersedes all prior agreements.
- Severability: If any provision of this Agreement is held to be unenforceable, the remaining provisions shall continue in full force and effect.
- Waiver: Our failure to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision.
- Assignment: You may not assign this Agreement without our prior written consent. We may assign our rights and obligations without restriction.
- Force Majeure: We shall not be liable for any failure or delay caused by circumstances beyond our reasonable control.
17. Contact Us
If you have questions about this Agreement, please contact us: